Finance Quality Team Apprentice

Work under the guidance of the Learning & Development Specialist - Finance to provide support to Customer Accounting in Continuous Improvement initiatives Support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of the apprentice must contribute to the efficiency of our organisation, assisting all functional areas of Finance, working across teams, building relationships and resolving issues as requested Handle conflict and sensitive situations professionally and confidentially, adhering to organisational processes and policies Support the Finance Quality Manager with various Continuous Improvement initiatives, via various methods e.g. phone, face-to-face, email, online/virtual, adapting their style to their audience Use of multiple IT packages and systems relevant to the organisation in order to: prepare and send emails, speak on the telephone, perform financial processes, record and analyse data Support the Finance Quality Assessor with the completion of monthly Quality Assessments, across various teams within Finance, including our outsourcing business partners Assist the Finance Learning & Development Specialist with coordination, scheduling, communication, and facilitation of training, including identification of any training gaps and supporting both existing and any new onboarded agents with their training plans

Training:

Business Administrator Level 3.

Training Outcome:

Opportunities to progress within the Customer Accounting function, including:

Query Handling Finance Quality Assessor Finance Learning and Development Trainer

Employer Description:
DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Working Hours :
Monday to Friday 09:00 - 17:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical