IT Solutions Apprentice

Key Responsibilities:

Support the IT team in delivering technical assistance to staff and students Learn and develop skills in IT support, infrastructure, and digital tools Provide excellent customer service and help ensure the smooth running of IT systems

Main Duties:

Assist in setting up and maintaining classroom and office IT equipment (e.g., PCs, projectors, printers) Learn to troubleshoot basic hardware and software issues Help manage the IT asset register and equipment logs Support staff and students with password resets and account setups Shadow and assist in administering Office 365 and Google Workspace Help maintain photocopiers and AV equipment Participate in maintenance tasks during school holidays Respond to IT support requests under supervision and escalate when needed Contribute to the creation of user guides and documentation Attend training sessions and complete apprenticeship coursework

Training:

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.

More training information:

Wise Origin is a national training provider which was established in 2006.

We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Throughout the program, you will receive dedicated support from your tutor to ensure your success.

Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.

Training Outcome:

This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:

Network or Systems Administration Cyber Security Cloud Computing IT Project Management Digital Infrastructure You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Thursday 9am - 5pm Friday 9am - 2pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience