Customer Service / Commercial Apprentice

Resolving queries in relation to price, stock availability, order progress and customer concerns Adding incoming orders onto our system, adding all relevant details so this can be processed through to the production department for manufacturing dates Create detailed quotations as and when requested plus assisting customers with technical details around our products

Training Outcome:

There may be an opportunity for a full time position after successful completion of this apprenticeship, as a Commercial/Customer Service Advisor.

Employer Description:
Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.

Working Hours :
37.5 hours a week, Monday to Friday Working pattern – Generally 9-5 but can vary due to travel requirements.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative