IT Solutions Apprentice

We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our vibrant Catholic schools in Birmingham: Saint John Wall Catholic Secondary School and St Patrick and St Edmund’s Catholic Primary School.

This is a unique opportunity to gain hands-on experience across both primary and secondary educational settings within a diverse, multicultural, and faith-led community.

Saint John Wall is a dynamic secondary school committed to preparing young people for life through faith and learning.
St Patrick and St Edmund’s is a two-form entry Catholic primary school, located on a split site in the heart of Birmingham, serving the Ladywood/Winson Green area.

Both schools share a commitment to high-quality education grounded in Catholic values and a strong sense of community.

As an apprentice, you will:

Support the day-to-day operation of IT systems and services Assist staff and students with technical issues Help maintain and troubleshoot hardware and software Contribute to ongoing improvements of the school’s digital infrastructure

This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.

Provide first-line support for IT issues and service requests through the central helpdesk Install, configure, and maintain hardware, software, and network systems Troubleshoot technical problems to minimise downtime and ensure operational continuity Ensure stable and secure network and internet connectivity across the school Manage user accounts and permissions across school systems and networks Support cybersecurity initiatives and ensure compliance with GDPR and data protection regulations Assist staff and students with IT-related queries, providing guidance and basic training where necessary Participate in IT projects, including system upgrades and technology rollouts

Training:

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments

More training information:

Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.

Training Outcome:

This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:

Network or Systems Administration Cyber Security Cloud Computing IT Project Management Digital Infrastructure

You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.

Employer Description:
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Friday 8am – 3:48pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience