Apprentice IT Desktop Support

To learn about how to build and deploy PC workstations, laptops, tablets and Smart Phones Assist on the helpdesk to log calls reporting hardware and software faults on workstations, telecommunications equipment and IT peripherals Assist with the installation and maintenance of network equipment and cabling Assist with the installation, support and use of desktop application software

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Employer Description:
West Suffolk Council is an extremely ambitious and dynamic local authority with a workforce of over 700 employees. We provide healthy, safe and vibrant places to live and work. Few other employers play such a pivotal role in the community. That's a great responsibility but also very rewarding and something that really makes a difference.

Working Hours :
37 hours worked flexibly per week, Monday to Friday, exact range of shifts/core hours to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience