Customer Service Administrator

An opportunity has arisen for a Customer Service Administrator to join a well-established company specializing in home energy-efficiency upgrades providing services such as insulation, solar panel installation, and low-carbon heating systems. As a Customer Service Administrator, you will be supporting the coordination of energy efficiency programmes and ensuring high-quality service delivery to customers. This full-time office-based role offers a salary range of £24,000 - £28,000 and benefits. You will be responsible for: ? Coordinating customer appointments for home surveys and installations ? Managing inbound and outbound communications via telephone and email ? Providing timely updates to third-party partners involved in lead generation ? Maintaining accurate records across spreadsheets and internal databases ? Ensuring a seamless customer journey through every stage of the service ? Responding to enquiries and resolving issues in a professional manner What we are looking for: ? Previously worked as a Customer Service Administrator, Customer Support Coordinator, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Administrator or in a similar role. ? Confident using Microsoft Office, Google Suite, and PDF tools ? Proven customer service background, ideally 4 years. ? Experience in housing or scheduling within a maintenance or energy sector is advantageous ? Excellent verbal and written communication, particularly over the phone and via email What's on offer: ? Competitive Salary ? Bonus scheme ? Company pension plan ? Cycle to work initiative ? Free on-site parking ? Company events This is a fantastic opportunity for a Customer Service Administrator to join a growing team making a real difference to energy efficiency across the UK. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Addition