Director of Front of House - Luxury Hotel

Director of Front of HouseSalary: $70,000 - $110,000 Location: Washington, DCMy client is a luxurious urban resort where travel and business meet and are celebrated.

They provides employees with a unique opportunity to be part of its rich legacy, offering a dynamic and rewarding environment where hospitality excellence is paramount.

They are seeking a Director of Front of House who will always keep the guests’ experience in mind.Responsibilities:
Efficiently manage Front of the House to ensure profitabilitySupervise and support teams during peak volume periods at the Front Desk, ensuring adherence to Luxury Forbes standards for a warm and genuine guest arrival and departure experienceMaintain departmental SOP catalog, review SOP revisions with Director of Rooms, and manage suppliesPersonally welcome VIP and repeat guests, anticipate their needs, and share preferences with associatesTraining for Front of the House teamsIdentify quality improvement opportunities and handle guest complaints effectively to ensure guest satisfaction
Director of Front of House Qualifications:
2+ years’ of management experience in a luxury hotel front of house.Bachelors Degree in Hospitality Management or related field an assetProven experience with guest preference systemsSuperior communication and leadership skillsHave managed diverse and complex stays including VIP’sComputer proficiency with strong knowledge of Microsoft, Micros, and hotel systems
If you’re interested in this opportunity, please send your resume to Declan today!COREcruitment are experts in recruiting for the service sector.

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