Product Manager (Telecommunication) UX

Do you thrive on creating exceptional customer experiences through intuitive and user-friendly interfaces?

Holt Executive are supporting a global provider of lifesaving and innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.

Our partner is seeking a talented and motivated Product Manager (Telecommunication) UX to lead the development and improvement of their customer portals.

In this role, the Product Manager (Telecommunication) UX will ensure their portals are intuitive, user-friendly, and drive customer engagement and satisfaction.

Key Responsibilities for the Product Manager (Telecommunication) UX:

- Partner with stakeholders to define a vision and strategy for customer portals, aligning with business goals and treating the portals as a commercial product that can drive the business.
- Champion the needs of our customers by collecting and analysing feedback to identify areas for improvement.
- Drive increased usage, engagement, and self-service on the portals through data analysis and user journey mapping.
- Translate user needs and business goals into clear product requirements, user stories, and acceptance criteria.
- Collaborate with designers, developers, and other teams to create user-friendly interfaces and ensure seamless integration with other systems.
- Stay current on industry trends and best practices in UX and customer portal design.
- Maintain product documentation and training materials for both customers and internal teams.
- Report, present, and train on the customer portals to various audiences.

Key Skills & Experience for the Product Manager (Telecommunication) UX:

- Experience in product management with a focus on UX Design experience is essential.
- Strong understanding of UX principles, user-centric design, and customer journey mapping.

Be capable of translating this into requirements and design proposals.
- Experience conducting user research, usability testing, and gathering customer feedback.
- Good understanding of backend data systems and relationships and dependencies with portal functioning preferred.
- Proficient knowledge of industry-standard tools for wireframing and prototyping.
- Familiarity with Agile development methodologies, sprint planning, and backlog management.
- Maritime and/or satellite market knowledge preferred.

If your skills and experience match this Product Manager (Telecommunication) UX opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com