Customer Services Officer (L2Z2)

Job Type: Customer Service Advisor
Location: Camden
Duration: Temp Ongoing
Hours: 36 Hours a week, Office based
Salary: £19.36 umbrella p/h

Key Responsibilities:

Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.

Key Experience:

General Understanding of Relevant public Services
Familiar with at least 2/4 service clusters and customer service access processes.
Fast paced environments


If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk