Claims Handler
Claims Handler | Insurance | Gibraltar | Competitive salary package | Office Based
Claims Handler required for an established Insurance company specialising in personal lines based in Gibraltar.
You will ideally have a minimum of two years in a similar role investigating claims and appreciate the need to work at speed and to the highest levels of customer service.
As the Claims Handler you will establish the validity of a claim and its content and then process all the claims relating to motor vehicles, household and commercial while ensuring a high level of customer service and satisfaction.
What's on offer to you?
Genuine career progression
Summer Hours are offered
Extensive benefits including health cover and academic support
Reporting to the Team Lead
What You Will Be Doing
Investigate and handle all motor, household and commercial insurance claims up to established limits which will be communicated by the Team Leader
Negotiate settlements with claimants, third party insurers and suppliers, within an Authority Limit that will be set by Management
Liaise with claims adjusters, engineers and approved contractors in Gibraltar and abroad where necessary
Perform any other duties as assigned by Senior management team
Where necessary investigate claims through on site visits and interviews and prepare reports any other documentation on investigations
You will be responsible for all claims recoveries
Proactively action audit feedback from the Claims Supervisor or the European Claims Manager
What You Will Need to Succeed in This Role
Minimum of 2 years of experience in insurance claims handling or a related field
Proven track record of effectively managing insurance claims from initiation to resolution
Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and third-party service providers
Strong negotiation skills to resolve claims efficiently while maintaining positive relationships with stakeholders
Attention to detail and accuracy in documentation and data entry
Ability to work independently and as part of a team in a fast-paced environment
Customer-focused with a commitment to providing exceptional service to clients
Ethical and principled approach to handling insurance claims with integrity and professionalism
Collaborative attitude with a willingness to learn and grow within the insurance industry
Keywords: Claims Handler | Insurance | Gibraltar | Third Party Insurers | Claims Adjuster | Third Parties |Claims investigation