Hospitality Manager

A fantastic new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Crostwick, Norwich area.

You will be working for one of UK’s leading health care providers

This care home offers residential care for people who need help with daily tasks, and respite care to give family or friends a well-earned break

**To be considered for this position you must have experience of Hospitality Management**

As the Hospitality Manager your key responsibilities include:

Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
Maintain and manage best first impression experience
Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility


The following skills and experience would be preferred and beneficial for the role:

Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service


The successful Hospitality Manager will receive an excellent salary up to £30,000 per annum.

This exciting position is a permanent full time role for 40 hours a week working through days.

In return for your hard work and commitment you will receive the following generous benefits:

Refer-a-friend*
Reward Gateway – discounts, wellbeing, employee assistance & much more
Comprehensive induction and paid training programme with career prospects
Excellent working environment
Cost of DBS*
We are a Living Wage Employer


Reference ID: 6557
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV