Customer Service Administrator

ARCH Finance, have a great opportunity for a Customer Service Assistant, to join an established Finance team, based in Preston.
In your role as customer service executive, you will need to be dedicated and self-motivated, with the ability to work on your own initiative.

You will have a real passion for helping a business grow and providing the best customer service Possible, to both internal and external customers.

You will need to be driven and have a real desire for customer resolution.

You will be joining a great team, with a great culture.
The ideal candidate will be a highly organised individual with the necessary drive and focus, who is able to work autonomously in a busy office environment.
Your Role will involve:

Answering incoming calls to Arch Finance
Helping manage the Arch Finance mailboxes (Outlook)
Client and candidate engagement via all communication channels
Assist with the compliance process where required, and ensuring all relevant information up to date
Supporting the Account Manager when directed or in his/her absence
Dealing with account enquiries/record keeping on companies CRM systems


What’s on offer:

A great team working environment
Fruit deliveries twice weekly
Salary
There is a high level of flexibility with this role, so happy to discuss options
Family-friendly policies
Salary Sacrifice Pension Scheme, Cycle Scheme & Tech Scheme
Workplace Nursery Scheme
30 day's annual leave (inclusive of public holidays) increasing by 1 day per each year of service up to 5 years
Lancashire MIND well-being coaching sessions

What we’re looking for:

We are looking for an individual who is highly experienced with Microsoft packages such as Word and Excel
Delivering strong results across a range of important administrative tasks with demonstrable autonomy
An excellent eye for detail with the ability to use your initiative and follow logic
Experience of outbound calling and email contact
Strong attention to detail and accuracy
Ability to work well in a busy office environment and prioritise tasks accordingly
Strong customer service skills
Excellent organisational and time management skills
Effective communication skills, both written and verbal
Previous experience of working in a busy, office environment is desirable