Customer Services Advisor

CUSTOMER SERVICE ADVISOR – CREWE - £23,920 BASIC SALARY + EXCELLENT BENEFITSWe are working with a prestige company who are on the top employers in the Crewe area.

Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.

The start date will be the beginning of May.COMPANY BACKGROUNDEstablished over 20 years ago, the company has continued to grow.

A market leader in their field, their customers are King but so are their employees.

Our client, truly looks after their staff, recognises hard work, achievements and dedication.

They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.CUSTOMER SERVICE ADVISOR JOB PURPOSETo represent the company and deal with all incoming queries, questions, enquiries and process orders.

Customers can contact the department via the telephone, live chat and email.

Maintaining the highest level of customer service at all times.

Ensuring every customer is a happy customer.The successful Customer Service Advisor will be able to say YES, to the following:--          Are you passionate about providing excellent Customer Service at all times?-          Do you have experience working in an office/call centre based Customer Service environment?-          Are you PC literate using Word and Excel?-          Do you possess excellent communication skills both verbal and written?-          Do you want to be part of a vibrant Customer Service team?CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
Provide a top-notch customer service experience for all customersDeliver a prompt and efficient service to all enquiriesDealing with queries via the telephone, email and live chatProcess orders, returns, payments and refundsArrange deliveriesResolved order issuesOffer solutions for all queries received
CUSTOMER SERVICE ADVISOR KEY REQUIREMENTS:
Minimum 2 years’ experience in an office/call centre customer service environmentHave a genuine passion and interest in customer servicesExperience dealing with complaintsBe a real “people” personNaturally positive communicatorPC Literate using Word and ExcelExcellent attention to detailAble to prioritiseAttentive listening skillsCapable, ambitious and professional
CUSTOMER SERVICE ADVISOR BENEFITS AND PACKAGE:
Salary £23,920 (increasing as you learn and develop)Monthly cash incentivesExcellent training and development on an ongoing basisStarting at level 1 you will quickly have the opportunity to develop and with that will come pay reviews.Competitive annual leaveWorking Monday to Friday 9.45am-6.15pmEmployee assistance programmeCompany eventsStaff Recognition awardsAn open, friendly, supportive and fun working environmentGenuine opportunity for career progressionCycle to work schemeAnnual salary reviewsGenerous cash awards for long term service after 5 yearsOn site parking
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – CREWE - £23,920 BASIC SALARY + EXCELLENT BENEFITS