Customer Service Advisor

Customer Service Advisor

Location: Newry,Down

Salary: Very Competitive + Excellent Benefits

The Client:

Our client is a well-established automotive firm, offering a wide range of products and services to the transport industry.

The Role:

As a Customer Service Advisor, youll play a pivotal role in ensuring exceptional customer service and operational efficiency.

Responsibilities:

? Serve as the primary point of contact for customers, addressing their needs courteously.
? Manage service schedules and database efficiently.
? Coordinate PSV appointments and workshop job cards.
? Conduct outbound sales and customer care calls, nurturing key customer relationships.
? Generate maintenance contract quotes and sales.
? Collaborate with Workshop Foreman for job planning and efficiency.
? Communicate additional work requirements to customers, providing accurate quotations.
? Ensure customer satisfaction by adhering to Volvo Customer Commitments and handling complaints effectively.
? Perform general administration tasks, including report generation, paperwork management, and word processing.


Requirements:

? Previously worked as a Customer Service Advisor or in a similar role.
? GCSE level education, including Maths and English.
? Strong administration and organisational skills.
? Skilled in computer operations.
? Experience in service reception or franchised car / heavy vehicle dealership would be desirable.
? Prior mechanical knowledge would be beneficial.
? Full UK driving licence.


Benefits:

? Health insurance
? Life insurance
? Bonus scheme
? Pension scheme
? Office perks
? Free parking
? Free work laptop
? Cycle to work scheme
? Employee development programs
? Gym membership or wellness programs


Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

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