Tech Support Analyst
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Tech Support Analyst – Build to rent operator Location: LondonSalary: £38,000 to £40,000 + benefits Do you want to be part of a business that is doubling in size over the next 2 years? Do you have 2 solid years experience within the IT field? If so, this role could be a perfect fit for you.
About the company My client is predominantly based in London with 3 offices in and around London, and a further 2 opening in SE and Maidenhead Position Overview As a 1st/2nd line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.
The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.
Responsibilities
Be the first point of contact for all IT issues/requests.Diagnose and troubleshoot hardware and software issues, including desktops, laptops and peripheralsCollaborate with other team members to resolve complex technical problems and ensure timely issue resolution and contribute to the development of proactive solutions.Install, configure, and maintain software applications, operating systems, and network components while ensuring compatibility, security, and optimal performance.Perform routine system maintenance, including updates, patches, security configurations and backup checks.
Educate users on basic technical procedures and best practices to enhance their overall IT experience.Document and track support incidents, resolutions, and workarounds in a detailed and organized manner.Escalate unresolved issues to other team members or appropriate external vendors as needed.Assist in the setup and maintenance of user accounts, permissions, and security settings across various systems and Get Living applications.Provide user training and guidance on utilizing IT tools effectively, promoting self-help resources, and encouraging best practices.Document technical procedures, solutions, user guides and knowledge base articles to enhance the team's efficiency and support capabilities.Participate in IT projects, such as system upgrades, migrations, and deployments, contributing technical expertise and support as required.
Candidate Requirements
Enthusiasm for technology!Essential experience of working in a ITIL environment.Experience in a technical support or helpdesk role supporting a Microsoft environment (ideally min.
2 years).Strong understanding of Microsoft operating systems and the Microsoft Office Suite.Understanding of cloud technologies specifically Microsoft Azure and all Microsoft associated management platforms.Experience with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.Knowledge of network protocols, connectivity, and basic network troubleshooting.Experience with remote support tools and techniques.