Customer Success Manager

Job title: Customer Success Manager
Location: United Kingdom (Remote)

Who are we recruiting for?
Our client, a leading technology company in the maritime industry, is seeking a Customer Success Manager to join their team.

While discretion about our client is vital, they are a forward-thinking organisation focused on providing innovative solutions for the maritime sector.
What will you be doing?

Acting as the primary contact for customer feedback and user stories, providing direct input into product management.
Supporting sales efforts and managing a smooth onboarding process for new customers and projects.
Administering, processing, and analysing sales orders and customer feedback.
Training and onboarding new and existing users of the company's solutions.
Collaborating with internal teams such as sales, product management, and devops to ensure alignment and success.
Building sustainable, successful customer relationships and contributing to the overall commercial success of the company.

Are you the ideal candidate?

A Bachelor's Degree in a relevant field.
At least 3 years of relevant experience, with a preference for experience in B2B Sales Support
Very strong understanding of the maritime industry, with sea-going experience preferred.
Specialist knowledge of IT solutions/connectivity technologies is desirable.
Experience with Salesforce or similar CRM/sales order processing tools is preferred.
Excellent communication skills, with fluency in English and preferably another language.
Multi-cultural awareness and experience are important for this role.

What’s in it for you?

Remote work
Infrequent international travel, typically less than 25%.
Competitive salary and benefits package.
The chance to work with a talented team and make a real impact in the maritime sector.


Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors.

We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.