Leasehold Consultation Officer

Leasehold Consultation Officer Brent, London Temporary Full Time - HybridWe are seeking a dedicated and skilled Leasehold Consultation Officer to join a team based in Brent on a fill time, temporary basis, with an initial contract period of 3 months.

The Leasehold Officer will be the first point of contact for leaseholders inquiries, and will work to maximise income through effective management of 1000 leasehold service charge accounts.

This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public and issuing section 20 notices.

Requirements

Previous experience in a similar role within Housing/ Leasehold Service Charge
Ability to understand and interpret financial data
Knowledge of housing legislation, policies, and procedure
Experience issuing Section 20 notices
Experience calculating and producing service charge and major works invoice in accordance with the legislation and local procedures and policies
Experience of providing good tenancy, housing and leasehold advice, and knowledge of best practice and compliance procedures
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines

Role Expectations

Provide a comprehensive leasehold consultation service to a patch or designated area
Provide consultation services for Leaseholders including calculation of service charges, major works billing, reserve fund, shared ownership rent and ground rent
Responsible for key decision making and delivery of section 20/20b consultations, ensuring these are carried out in accordance with the lease
Update the housing management system regularly to keep casework updated
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk