Customer Care Coordinator (General) (Admin and Clerical)

Job Title: Customer Service Coordinator (General) (Admin and Clerical) Salary: £13.69 P/H Umbrella LTD Hours: 37 Type: Temporary Ongoing Location: Exeter, EX1 Start Date: ASAP Work Pattern: Monday – Friday | 09:00 – 17:00 We are looking for a dedicated Customer Service Co-ordinator to join our client’s Business and Commercial Operations team.

This vital role focuses on enabling effective customer access to a wide range of services within the Public Realm sector, ensuring the delivery of high-quality service and customer satisfaction.Key Duties and Responsibilities:

Serve as the first point of contact for public enquiries, particularly around Allotments, delivering an effective response across various communication channels.
Play a crucial role in the administration and delivery of Allotments, Bereavement Services, Car Parking, Engineering, and Public Realm Assets.
Maintain accurate records and GPS locations for assets, including allotments, tenancy/licence details, and arboricultural assets, ensuring data is up-to-date and compliant.
Prepare reports for service managers on service demand and response, showcasing your ability to analyze and present data effectively.
Manage financial transactions, including invoicing, ordering equipment, and coordinating debt recovery efforts, demonstrating your adeptness in financial systems.

What We're Looking For:

A minimum of 5 GCSEs grades A-C or equivalent, including Maths and English.
Proven experience in frontline customer support services, financial transactions, and resolving customer enquiries.
Strong knowledge of maintaining records, reporting data, and using office software for administrative services.
Excellent communication and organisational skills, with a strong customer ethos and a “can-do” attitude.
Ability to work effectively both independently and as part of a team, with a keen eye for detail and problem-solving skills.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk