Sales Support Administrator

£26,000 - £30,000 + BenefitsDue to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and coordination service for a fast growing, highly regarded provider of communication solutions, serving the SME, Enterprise and Corporate marketplace.The ideal candidate is an ambitious, versatile and highly organised Sales Support Administrator, ideally with first-hand knowledge of the Telecoms industry and a passion for providing a timely, proactive and effective sales coordination service to a fast-paced, growing and friendly organisation.Applications are encouraged from individuals that can multi-task effectively and present a professional courteous image of our client’s business at all times.

An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous.

Key Responsibilities

Providing a day-to-day co-ordination and administration service
Ordering and provisioning of products and services
Setting up client accounts
Setting up support cases online for billing queries
Speaking to suppliers and dealing with support cases
Taking calls, submitting orders and logging faults
Preparing sales order forms and sending to client on DocuSign
Provide customer support throughout the order process, either by call or email
Filtering calls and dealing with any queries
Fault Reporting on all products and services
Day to day management of the Support email inbox
Calling existing clients to upgrade products and services by phone and email.
Monthly review of Aged Debt
Email correspondence to client

Skills & Experiences

Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector
Strong organisational and problem-solving skills with exemplary attention to detail
Ability to work to deadlines and the ability to prioritise a busy workload
A positive and can-do attitude
Technically competent, particularly with MS Office suite
Able to develop and document procedures and systems
Ability to work under pressure.
Excellent written and spoken English.

This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story.

An attractive salary and full product training is on offer for the successful applicant.

Apply now!