Customer Service Advisor

I’m looking for an Inbound Admin Advisor for a leading Medical Equipment Supplier and Manufacturer based in High Wycombe.

My client is associated with a world leading manufacturer and stock and supply over 35,000 products.As a Sales Advisor you are responsible for managing customer issues and queries, placing orders and processing escalations across a number of communication channels.

You will confidently liaise with different departments and communicate to higher levels within the business.
Determine customer requirements and identify the best solutions in-line with company processes and procedures.Process customer orders via calls, emails or web orders.Accurately process and manage enquiries, quotes, sales orders and invoices.Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.To pro-actively promote new products and support the customer’s needs and requirements.Collaborate with Sale Reps to continuously improve customer service and sales growth.

To charge the correct carriage as applicable.

To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
Salary                    £24K-£26K + BonusHours                     8.30 – 17.00 + overtime availableLocation                 High Wycombe (Office based)    Please get in touch with sarah@cpi-selection.co.uk