Travel Agent Apprentice

Welcome and deliver excellent customer service to our customers and talk to customers to understand their needs Help customers find a suitable package holiday or other travel arrangement Make bookings and take payments using online computer systems Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire Inform customers of changes like cancelled flights Arrange refunds and handle complaints Meet sales targets Work as part of team as well as using your own initiative Communicate with customers face-to-face as well as via social media, email and telephone Update and restock marketing materials including window displays, brochures, leaflets etc. Deal with customers and update customer files Deal with incoming and outgoing post and emails Keep up to date with developments in the travel industry

Training:
Your apprenticeship training will be a fully work based learning programme across 12 months Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Travel Consultant

Training Outcome:
Full time role potentially upon completion of the apprenticeship for the right candidate

Employer Description:
Tate's Travel a long-established independent travel agency. We are ABTA bonded and as such your money is fully protected. We are part of the Advantage Travel Consortium, which includes over 900 independent travel agents, giving us the buying power to offer holidays to you at the best possible price. Tate's Travel was established in 1968 we have been an ABTA bonded agent since 1984 so our experience of the travel industry is second to none. We are agents for all major tour operators, most of whom are ATOL holders for your financial protection.

Working Hours :
Monday to Friday, 9am- 5.30pm Saturday 9am - 5pm (weekend work to be expected)

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,IT skills,Number skills,Organisation skills,Problem solving skills,Team working