Apprentice Customer Service Advisor

The successful applicant will work within the different departments at NFU Mutual ensuring that they gain a great understanding of the high quality insurance service being provided to its clients. 

 

The apprenticeship will entail providing administrative assistance as instructed by the departmental managers.

 

We need an individual who is motivated, can demonstrate initiative and attention to detail.  In return we can offer you comprehensive training, a pleasant working environment, and the opportunity to be part of a team that values excellent service, daily duties will include:

·         Review and advise upon customer general insurance requirements

·         Process and despatch renewal documentation to Agency standards

·         Administer all networking instructions to meet agency completion standards

·         Preparation of letters for posting and franking of mail

·         Filing of notes and correspondence as directed

·         Maintain record keeping requirements for your role

·         Learn and operate NFU Mutual CRM and Accounts systems

·         Produce correspondence to require timeframes and quality standards

·         Perform other duties as assigned by Agent / Senior Agent

·         Identify and initiate cross selling opportunities and activities to new and existing customers

·         Comply with all applicable sections of the NFU Mutual General insurance Compliance Manual for agency network, the Agent’s Claims Guide, the Agency Guide and local Agency procedures

·         Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences

Implement customer money collection and processing procedures to maintain agency credit control

 

Training Outcome:

Potential Full-time employment

Employer Description:
For more than a century,  we have provided quality insurance to customers, their families, and their businesses, as well as supporting the communities they live and work in

Working Hours :
Monday-Friday 09.00-5.00

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Patience