Claims and Broker Administrator

Claims and Broker Administrator | Insurance | Gibraltar | Salary c£27 -35k DOE | Hybrid plus flexibility around hours

Claims and Broker Administrator required for an expanding Insurance company based in Gibraltar.

As the Claims and Broker Administrator, you will be managing key relationships for the business with the support of the Directors.

You would be primarily focused on claims administration for their corporate client policies.

An important part of the role would be working closely, and developing strong business relationships, with their key stakeholders which include insurance companies, intermediaries and their clients.

What's on offer to you?

Genuine career progression
22 to 25 days holiday plus Gibraltar Bank Holidays
Work 1 Day from Home

What You Will Be Doing

Be familiar with the claims process for the main providers our client work with, this will involve an introductory meeting claims handlers.

It is fundamentally important to follow insurer claims protocols.
Dealing on average with ten to thirty open claims initially any given time, providing support, customer service and claims approval on behalf of insurers in some cases.
The work will involve input of claims into the system, notifying insurers promptly, diarising, key relationship management where you are required to develop a good working relationship with insurance claims handlers as well as their clients.

This will involve face to face work and therefore you must be comfortable meeting clients and insurers face to face and over the phone.
Once a thorough understanding of organisational processes and claims system is established, the role will assist in developing internal and administrative controls in order to enhance risk mitigation and optimise the claims processes.
The role will develop to include supporting the team in other areas such as renewals and you will be expected to support your colleagues with other ad hoc duties in support of the business such as claims, general queries etc.
The role may also involve a small amount of travel.

What You Will Need to Succeed in This Role

Ideally five years’ experience in the insurance industry within a property claims role.
The ideal candidate would be Cert CII part or qualified or working towards the qualification.
We are looking for a team player.
Strong organisational skills, attention to detail and a pro-active approach to work.
You will be able to manage your own work load and be confident talking to clients on the phone and face to face.
Experience using Microsoft and Apple applications including Excel, Outlook, Teams etc.

and strong administration skills.
You will receive the full support and guidance of our client’s senior broker.


Keywords: Claims and Broker Administrator | Insurance | Gibraltar | Property Claims | Cert CII