Provisioning Engineer

Provisioning Executive – Camberley
An exciting opportunity for an experienced Provisioning Executive has arisen with a market leading Telecommunication provider in Camberley.

This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients; whilst maintaining their exceptional level of customer care and service.
Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth.

The role will allow you to genuinely progress within a rapidly growing business.
As the Provisioning Executive you’ll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLA’s or as required by your line manager.

Further responsibilities:

Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
Produce documentation and reports on performance/timelines of order journeys
Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing
Adhere to our client’s quality communications standards
Adhere to our clients Data Protection and Security clauses
Identify recommendations for process change when appropriate
Ensure provisioning conforms to our client’s product SLAs

Experience required:

Exposure to provisioning Ethernet, ADSL and FTTx services and experience in provisioning data connectivity products and number porting is desirable.
Exceptional communication skills; both written and oral
A customer service focussed attitude
Analytical and practical problem-solving skills

Based in Camberley (Free onsite parking)
Paying up to £30k + numerous benefits