TECHNICAL CUSTOMER SUPPORT ADVISOR

Technical Customer Support Advisor

Location: Poole, Dorset

Salary: £27,000 per annum (salary increase after probationary period)

Hours: Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm

We are recruiting for a Technical Customer Support Advisor to join a well-established business with offices located in Poole and Christchurch, Dorset.

If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you.

Duties and Responsibilities include:


Providing technical support to customers regarding queries with products purchased
Managing key customer accounts within the brands businesses.
Build strong working relationships with clients.
Answer expected level of incoming calls and handle customer enquires methodically and professionally.
Cross selling products and promotions.
Process customer purchase orders through the systems with accuracy and attention to detail.
Proactively call customers to offer alternatives to out of stock products and resolve any technical queries.
Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time
Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
Solve customer queries and complaints as they arise, delivering great service levels
Build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together


Experience and Knowledge:

A minimum of 12 months experience in a fast-paced customer service environment is essential
Previous experience working in a technical customer service environment
Good general standard of education including Maths and English
The ability to use Excel to a basic level
The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues
Attention to detail to ensure that work is completed accurately and within standard operating procedures


Summary:

Salary: £27,000 per annum (increases after probationary period)
Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm
Parking
Development opportunities