Account Manager (Channel)

Channel Account Manager


Job Title: Channel Account Manager
Salary: £35k basic + uncapped OTE
Location: Cheshire
Industry: Telecoms/IT



Overview:

We are working with a top IT/Telecoms company based in the North West of England who are passionate about delivering top tier team work and excellence to their customers! They are looking for a talented IT/Comms Account Manager to become part of the progressive and rapidly growing organisation.

Someone who can build and expand the client base whilst delivering the expected great service and results, would be perfect for this role!


Responsibilities:


Serve as the lead point of contact for all channel partners
Build and maintain strong, long-lasting channel partner relationships
Provide training to channel partners and their respective teams
Onboard new channel partners
Clearly communicate new product developments/initiatives to existing channel partners with the support of the marketing team
Develop new channel partner commission structures
Ensure that all data is accurately entered and managed in the company CRM
Complete administrative tasks associated with the role
Manage partner feedback and deal with enquiries effectively
Provide suggestions of how our Channel partner offering can be progressed
Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate
Ensure partner relationships are being managed professionally to minimize churn in line with business forecast



About You:


Highly organised, proactive, ambitious and responsible self-starter
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Channel Account Manager or relevant role








Minimum 2 years experience in telecoms, specifically; WLR, Hosted, Broadband
Solid experience with CRM software (e.g.

Salesforce, Zoho CRM or HubSpot) and MS Office
Experience delivering customer-focused solutions to meet customer needs
Able to work under pressure and within tight timeframes
Excellent written and verbal communication skills
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Experience of working in a busy sales office