Service Coordinator

We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator.

You’ll provide scheduling and administrative support to both the internal and external customers.

This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.


Main Responsibilities for the Service Coordinator

Be a brand ambassador, embodying company values at all times
Handle incoming phone calls and emails from customers and the internal team
Resolve complaints and escalate them if needed
Communicate with external and internal customers to manage service requests smoothly
Ensure accuracy in work orders and submit all service-related paperwork promptly
Create and manage cost estimations within the CRM, following customer and contract conditions
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders, cash payments, and open cost estimations
Monitor system orders, such as open delivery notes or missing pricing, and resolve issues
Investigate and resolve technician stock take queries
Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
Generate daily, weekly, and monthly customer reports as required
Efficiently schedule work for our field service engineers, adhering to response times and time scales

Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator

Previous experience in a service, customer service, administration, or support role
Able to work in a fast paced demanding environment
Strong Microsoft Office skills
A knack for teamwork and collaboration
Excellent communication skills with a natural ability to build strong relationships
Proactive and full of initiative
Meticulous and accurate, with a keen eye for detail

What's in it for you?
This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:

Starting salary of £26,500 plus annual bonus
34 days of holiday (including 8 bank holidays)
Hybrid working after probation
Profit share
Annual bonus
Study support
Sick pay
Life assurance
Pension plan
Staff discounts
Fantastic progression opportunities

Please forward your CV or call to discuss further.