Helpdesk Administrator

Helpdesk Administrator - Plaistow, London(E13) - Up to £28,000 per annum  Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in Plaistow, London.

The successful candidate will have a proven track record in Facilities Management with an Administration / Helpdesk role.

Your duties will include all aspects of Helpdesk, day to day Administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.

In return the company is offering a competitive salary, private healthcare, further training, and the opportunity to work for a great company!Hours of work   Temp to Perm  Monday to Friday  08:00am to 17.00pm 1 hour break Key duties & ResponsibilitiesThe role involves all aspects of Contract support and some Help Desk duties including planning works and liaison with engineers, subcontractors, and clientsReceive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Booking in a high volume of reactive and PPM tasks in a fast-paced environment.Check and maintain FM Helpdesk InboxPlanning engineers’ days in a logical and cost-effective mannerDistributing jobs to engineers and escalating ongoing situations Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractTo work with the system that supports the Procurement Process, helping to ensure the accuracy and efficiency of data and communicationsRequirements:Previous Facilities & Maintenance Helpdesk experienceCAFM experience Excellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedPlease send your CV to Brooke at CBW Staffing Solutions