VoIP Engineer

VoIP Engineer – Up to 35k - Bolton

Unique opportunity to join a well-regarded Telecommunications Provider as a Technical Solutions Engineer responsible for the delivery of Telephony based projects to their SME clients.

This is an innovative telecommunications company specialising in IP technology - Cloud Voice services.

As a Technical Solutions Engineer you will uphold exceptional levels of customer service, providing technical service desk support to clients (When required) alongside managing the delivery of projects concurrently.

This is a supportive business with an excellent company culture, providing plenty of opportunity to further develop your technical skillset through training and opportunities.

This position would be ideal for a 2nd/3rd Line Engineer who has the aspiration to move into a project led role.

Daily responsibilities:


Responsible for configuration and deployment of Telephony, SIP, PBX, Phone Systems remotely.
Direct point of contact for technical escalations.
Investigation of Quality related issue using through the SIP traces
Monitoring of RTP streaming on live calls
Responsible for assisting customers on provisioning and configuring of SIP devices.
Assisting customers on setting of the Routers and Firewall
Monitoring of customer routers for any packet loss issues
Monitoring of the traffic on each supplier trunks
Responsible for updating Documentation on Confluence

Essential skills:

Being able to troubleshoot and understand SIP messaging/tracing via Wireshark is a must;
Considerable experience in a hands-on role supporting and/or installing IP telephony systems;
Be an excellent problem solver with strong analytical skills;
Good working knowledge of IP Networking and trouble shooting
Experience of dealing with Routers, Firewalls and network configuration;
Good time management skills;
Possess excellent interpersonal skills and can communicate concisely at all levels;
Able to work well on his/her own initiative and to demonstrate the highest levels of organisation required to meet tight deadlines;
Fast learner and quick to grasp new ideas, technologies and concepts;
Be able to evaluate, learn, adapt and improve.


Desirable skills:

Experience working with 3CX hosted solutions would be highly desirable but not essential.


Must be eligible to work in the UK
Based onsite in Bolton.
Paying up to 35k + beenfits