ICT Technician Apprenticeship

Working under the direction of the ICT Support Technician:

Act as the initial point of contact to Advance Northumberland staff, including Advance Head Office and remote sites. Support new user set up of equipment, including: laptops, telephones, mobile phones and tablets. Support the installation and maintenance of network equipment, including patching, Wi-Fi access points, switches and routers. Support the installation of new software and updates to existing software. Support administration and updates to the Active Directory and user accounts. Support first line troubleshooting and ensure proper escalations through Advance Northumberland Helpdesk, and use of the Northumberland County Council (NCC) Service Level Agreement. Support departmental administration and maintenance of all records, including purchase orders, invoices, internal documentation and disaster recover records.  Support Advance Northumberland to maintain high quality, reliable and secure ICT services to the business.  Work to and positively promote all Advance Northumberland ICT and Information Security policies.

Generic Requirements for all colleagues:

Work to ensure Company activities are UK GDPR compliant. Contribute to the creation of a positive culture in line with Advance Northumberland values Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities Ensure a safe and sustainable working environment is promoted across the business Contribute to the financial performance of the business, in line with role responsibilities Undertake other reasonable duties as requested

Training:

This apprenticeship is fully workplace based.

Training Outcome:
Full time employment Progression to further training

Employer Description:
Advance Northumberland is a diverse property investment & development business, delivering opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council. Whether its support for new and developing businesses, the remediation of challenging brownfield sites, building of large-scale manufacturing units, delivering new purpose-built offices, delivery of major town centre redevelopments, including complex retail developments, leisure facilities or the delivery of high-quality market sale and affordable housing it can all be found in this unique regeneration company.   We work collaboratively with stakeholders and partners, delivering positive physical and economic development.  Focusing on the needs and aspirations of the county, addressing economic, housing and infrastructure challenges whilst capitalising on Northumberland’s significant assets and opportunities. We deliver a comprehensive regeneration capability to improve the County’s economic prosperity, regenerate communities, improve liveability and create a more connected and aspirational County.   In doing so, we will support a broader county-wide assets-based approach to promote economic growth and an improved quality of life for its communities. Building on the opportunities emerging from North of the Tyne and Borderlands initiatives to enhance its regeneration impact, taking its lead from Northumberland County Council, and working in collaboration with key partners.  Our People team supports the business with all things people related, from recruitment to development and engagement; we also manage all colleague benefits and payroll. We are a full service people team supporting our managers and colleagues to deliver for the business. OUR VALUES Our values are at the centre of our activities, linking to our vision to make Northumberland a wonderful place for people to live work and do business. • Dedication – passionate and tenacious about delivering for Northumberland. • Honesty – working to the highest standards of integrity and accountability. • Collaboration – deliver in partnership with Northumberland County Council and organisations across the public and private sectors. THE BENEFITS OF WORKING FOR US We care about our colleagues and their wellbeing and have been nationally recognised for this. Apart from the competitive salary, we also have fantastic benefits. We focus on our colleague’s health, wealth, and lifestyle. We like to think our benefits package is one of the best around!

Working Hours :
Monday to Friday, to be arranged.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience