Business Administration Apprenticeship

Process sales from the initial quotation through to aftersales support. Answer incoming calls and deal with telephone enquiries. Co-ordinate project tasks, liaising with internal colleagues to ensure design work is completed and that customer expectations are met from the initial enquiry through to the build. Respond to customer quotation requests that come in via the website and or telephone, for all products and services. Process website, email and telephone orders. Pack, weigh, measure and book-in outgoing deliveries to include new products purchased by customers or their existing stock held at GH Display.  Monitor the main GH Display email account. Greet and hold meetings with customers who come into our premises to view products or discuss their requirements.  Log enquiries and orders on the various IT systems ensuring that supplies are ordered and tracked when relevant.  Monitor the order production using the IT systems and ensure orders are processed and dispatched in-line with customer expectations. Manage orders placed with suppliers to ensure materials are received in time to deliver customer orders.  Support colleagues to increase the sales turnover across all our current (and future) products and services including; exhibition stands, printed graphics, custom displays, office branding, furniture hire, exhibition equipment storage, exhibition transportation and installation, event branding and portable displays.  To sell our products to existing client database and lead generation by making proactive outbound telephone calls and emails (from Outlook or Mailchimp), and where relevant, face to face opportunities.  Developing a relationship with existing customers who may purchase relevant products or services from other suppliers. · Managing client’s expectations through the sales process and a high level of customer service.  Keeping up to date with new products and communicating them to customers.  To work with Marketing to identify email marketing and online promotional opportunities.  To communicate effectively with colleagues and customers. Be willing to learn new software / equipment and attend training as and when required for the business.  To maintain a clean, tidy and safe working area.  To effectively manage your own time, priorities, and workload. Conduct yourself and carry out any work for the business in line with GH Display policies and procedures.  General office support to the team and to complete any other tasks that are deemed as reasonable.  Help monitor, maintain and post on social media pages.

Training:

You will need to attend Peterborough College either once or twice per month depending on how the tutoring classes fall as part of your apprenticeship training.

Training Outcome:

Succesful completion of the apprenticeship could lead to the following types of role:

Project Manager, Account Manager or Sales Manager.

Employer Description:
GH Display is a family run business with almost 50 years of trading. We design and manufacturer custom exhibition stands and displays, primarily for events, but sometimes as permanent displays. We have in-house large format print capacity also and offer sign printing and graphic services. We have a large two acre site in a rural location near Folksworth with over 30,000 ft² of workshops, print, offices and storage space. We also offer event storage to businesses. We are a B2B company and deal with all types of organisations and agencies

Working Hours :
Monday - Friday, 8.00am - 4.30pm (with 30 min unpaid lunch) or 8:30am - 5.00pm (with 30 min unpaid lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Professional