Level 4 Network Engineer Apprentice

Proactively monitor and investigate network issues using internal tools Act as a first/second line escalation point for customer and internal technical queries Perform diagnostics and resolve connectivity, hardware, and software issues Assist with network configurations and project-related tasks, including the setup of routers, firewalls, and VPNs Escalate unresolved or complex issues to senior team members or relevant departments Document standard operating procedures, network diagrams, and troubleshooting guides Generate and deliver internal and external training materials. Maintain and update internal systems, including ticketing and monitoring platforms Support adherence to industry regulatory standards and company policies Occasionally travel to customer sites or business points of presence within the UK

Training:

As a Network Engineer apprentice, you will work with hardware and software to set up networks and ensure systems operate effectively, anticipating and troubleshooting issues.

You will be responsible for supporting the design, implementation, and maintenance of computer networks, evaluating the efficiency of current networks, and designing and implementing network solutions.

Your role will vary across organisations – you can be customer-facing, or work on internal projects. As a Network Engineer apprentice, you can specialise in many different areas, such as infrastructure installation, customer support, Cloud networks, or network security.

Training Outcome:

This Level 4 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in networking. You’ll get hands-on experience in all areas of network engineering, from monitoring systems to configuring hardware and supporting customers.

As part of your apprenticeship programme you will also have the opportunity to complete specially selected Be-Spoke training modules to really take your training to the next level.

Employer Description:
Based in West Yorkshire, Exa has been at the forefront of delivering innovative connectivity solutions for schools, businesses, and local authorities across the UK. With a commitment to cutting-edge technology, customer satisfaction, and a vibrant company culture, Exa Networks is the perfect place to launch your career in IT.

Working Hours :
Monday to Friday 8am to 4pm, 8:30am to 5pm, 9:30am to 6pm.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills