Airfreight Operations Apprentice

Develops relationship with allocated customers Accepts all orders (from customer or overseas office) and processes such Creates and confirms transport order to ensure pickup of the shipment at origin Process all booking to carriers and issues HAWB instructions Runs all checks on HAWB prior to acceptance/print of HAWB Completes all Export/Import HMRC Requirements Fully ensures compliance with varying countries security needs, AMS/ACI etc. Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures Checks responses from counterparts and finalises validation of required documents Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution Provides spot quotations and closes contract Performs up and cross-selling (inbound calls) for existing customers and passes on leads to Sales Takes and handles customer inquiries, e.g. Track and Trace Takes customer requests with regard to Go Green topics and informs Country Go Green Head Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function Acts as first contact point for customer claims Participates in joint Sales visits if necessary Fully complies with GCCS input guidelines with root cause input and corrective action closure Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up) Manages and controls Workflow on daily basis Take ownership of all account queries both customer and carrier and their conclusion Ensure that all customer enquiries are responded to promptly and professionally Escalates issues if required Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption

Training:
On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. 

Employer Description:

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Working Hours :
Monday to Friday 9.00am to 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn continuously