Operations Administrator

Operations Administrator
Portsmouth | Full-time, permanent | £25,000-£26,000 per annum

This role supports day-to-day operational delivery, coordinating client requests through online portals and managing service requests from quotation through to completion and invoicing. The position also includes responsibility for fleet administration, working closely with the Operations Manager to ensure smooth and efficient operations.

Key Responsibilities

Coordinate client requests and operational activities via online portals

Manage service requests from quotation to execution and invoicing

Liaise with internal teams to meet customer service requirements

Maintain accurate records across internal systems and customer portals

Manage fleet administration including servicing, MOTs, repairs and hire vehicles

Maintain vehicle service records and fleet maintenance plans

Track driver schedules and activity using Samsara

Support driver compliance, inspections and performance reporting

Produce daily and monthly fleet and operational reports

Identify trends and recommend operational improvements

Provide cover for team members when required

Person Specification

Previous experience in an office-based administrative role

Fleet management, stock control or job planning experience desirable

Understanding of IT asset or stock management systems advantageous

Proficient in Microsoft Office (Word, Excel, Outlook)

Benefits

25 days annual leave plus bank holidays

Option to buy up to 5 additional holiday days

Healthcare and dental insurance

Life assurance

Cycle to work scheme

Retail and gym discounts

Access to a wellness centre