ICT Support Technician Apprentice

Technical Support (Primary Focus):

Provide 1st line technical support to internal and external customers via phone, email, and ticketing system Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies Install, configure, and maintain hardware and software across Windows/macOS environments Document solutions and maintain the knowledge base Escalate complex issues appropriately while keeping users informed

Network & Infrastructure:

Assist with wired and wireless network device configuration Support network troubleshooting and maintenance activities Monitor system performance and security alerts Participate in backup and disaster recovery procedures

Projects & Development:

Complete a work-based project addressing a specific technical problem or service improvement Build a professional portfolio demonstrating your knowledge, skills, and behaviours Contribute to IT process improvements and documentation

Additional Responsibilities:

Support digital marketing activities (social media scheduling, website updates) as business needs allow Assist with general office administration tasks

Training:

Information Communications Technician Level 3.

One to one coaching sessions every 4-weeks Group webinars and collaborative learning Flexible remote learning around your work schedule Mock EPA assessments to ensure readiness Support from dedicated training assessor

Training Outcome:

You will develop the following skills:

Network fundamentals and IP addressing Hardware/software installation and configuration Cybersecurity principles and secure network maintenance Cloud services, backups, and virtualisation Ticketing systems and troubleshooting methodologies Mobile and remote management Customer service and stakeholder management Professional presentation skills

Following completion, there is opportunity for the following career progression:

Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles Foundation for further certifications (CompTIA, Microsoft, Cisco)

Employer Description:

Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.

Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.

We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.

Working Hours :
Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn