IT & Networking Apprentice

The environment you’ll be working in:

Predominantly Windows and Cisco-based environment Approximately 400 servers, 800 network switches, 100 firewalls, and 300 users Onsite Trust Systems team of around 20 engineers (7 based in Farnborough), covering EUC, Server Infrastructure, and Networking at varying experience levels

Main Responsibilities:

Your responsibilities will include, but are not limited to:

Providing first line and desktop-level support to end users Working on ‘Business as Usual’ EUC and Networks daily/monthly tasks Handling incoming support calls and emails and gathering accurate technical information Logging, prioritising, and updating incidents within ticketing systems Proactively responding to alerts from monitoring systems Assisting with troubleshooting Windows desktop, hardware, and application issues Supporting basic network-related tasks and incidents under supervision Working alongside senior engineers across EUC, infrastructure, and networks Escalating issues appropriately while maintaining clear communication with users Delivering a professional, customer-focused support experience

What we’re looking for:

While an interest in IT and networking is important, attitude and mindset matter more than technical ability at this stage. We believe technical skills can be taught - professionalism, work ethic, and the right attitude cannot.

Desirable Skills & Attributes:

Strong interest in IT, technology, and networking Confident and professional communication style Good interpersonal and customer service skills Clear written and verbal English Willingness to learn and take responsibility

Personal Qualities:

Positive attitude and strong work ethic Team player who can also work independently Motivated, reliable, and proactive Flexible and adaptable in a demanding environment Comfortable working with a high-profile customer

Why join Trust Systems?

Hands-on experience in a real enterprise data centre environment Exposure to EUC, networking, and infrastructure from day one Support and mentoring from experienced engineers Opportunity to build a long-term IT career based on performance and attitude

Training:

ICT (Information Communications Technician) Level 3 Apprenticeship Standard: 

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification

Training Outcome:

Potential full-time position for the right candidate.

Employer Description:

Trust Systems is a trusted IT services provider delivering high-quality, end-to-end technology support to enterprise customers. Our experienced team works closely with clients as long-term partners, supporting the full IT lifecycle - from infrastructure and networking through to end-user computing and support services.

We pride ourselves on attention to detail, strong customer relationships, and developing talent through hands-on experience and mentoring.

Working Hours :
Mostly 9am to 5.30pm, with an hour’s lunch. Support from 8am to 6pm. Can pick their start and end time between 8am and 6pm, arranged in advance.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience