Facilities Management Administrator Apprentice

PLEASE NOTE: Driving license & own transport is required as the office is not accessible by public transport.

Onboarding new properties and clients, ensuring accurate setup across internal systems (e.g. Street, Goodlord) Uploading and maintaining property records, documentation, and key details Supporting seamless client setup including welcome communications and WhatsApp messages Supporting pre- and post-move-in administration Chasing Right to Rent documentation and log all move-in milestones Assisting with post move-in tasks to ensure a smooth tenant experience Providing day-to-day admin support to Lettings & Maintenance teams Logging, tracking, and updating maintenance jobs Liaising with tenants and contractors; chasing reports, invoices, and confirmations Supporting setup and management of council tax and utility accounts Logging and tracking correspondence and resolving bill queries Liaising with tenants, landlords, and service providers as required Supporting compliance administration and maintain up-to-date property records Ensuring accurate document storage, audit trails, and digital filing Updating systems, track costs and invoices, and providing general admin support Minimum of 6 hours per week spent on apprenticeship work and training

Training:

You'll attend monthly 1-2-1 meetings (online via teams every month- NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Training Outcome:
Clear progression opportunities into a permanent Facilities Management/ Lettings role

Employer Description:
MPH Sport are a specialist property finding agency supporting professional athletes across the UK. From Premier League footballers to Olympic athletes, they help clients buy their first home, build long-term property portfolios, and prepare for life after sport. They also deliver property education workshops to sports clubs across Football, Rugby, Cricket, and more.

Working Hours :
Monday to Friday 9am to 5pm (1 hour unpaid lunch break).

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working