Health Records Adviser - Apprentice
To carry out in a responsible and efficient way, the processing of Subject Access Requests
To demonstrate the ability to process requests in accordance with the General Data Protection Regulations (GDPR) and the Data Protection 2018 (DPA18).
To assist with the co-ordination of the department to process SARs requests and the retrieval of medical records
To assist with the retrieval of medical records using our external provider
To be able to liaise and build relationships with services to make sure that all health records are provided and expectations are managed in a professional manner
Actioning chart corrections on patient clinical records (EPIC) as requested by clinical staff and following clear guidance
These responsibilities will be carried out under the guidance of the Health Records Manager who is the direct line Manager for the service
To apply the Trust policies and procedures for the processing of Subject Access Requests (SAR)
To utilise functionality of the DHR system to log and track all SARs requests from individuals, responding to queries and reviewing content
To make sure SARs Requests are processed within the legal time frames
To process incoming and outgoing correspondence in a consistent and timely manner
To deal with internal and external telephone enquiries, providing advice and act as a source of expertise to a high level of customer service throughout all interactions
To act on own initiative, prioritise own workload
To liaise with the Health records Manager of any complex cases which will cause any delays or breeches as well as any untoward incidents, including data security infringements or breeches of confidentiality in line with trust policy
To Exercise independent judgment and initiative following data protection guidelines to determine the release of sensitive information this includes gaining appropriate consent and disclosure sign off
Training:
This role is offered in conjunction with the Business Administrator Level 3 Apprenticeship Programme, delivered by PMA. By attending this interview, you are confirming your commitment to undertake the apprenticeship should you be offered and accept the role, and provided you meet the eligibility criteria
Apprenticeships at The Royal Marsden follow a partnership model between you and the organisation. This means you will be working, studying, and learning a new role all at once. It is a rewarding and demanding opportunity that requires dedication, flexibility, and strong personal motivation
Please note: The recruiting managers will not be able to answer questions specifically related to the apprenticeship programme content. These are managed externally by PMA Ltd
For any queries specifically about apprenticeships at The Royal Marsden, please contact: apprenticeships@rmh.nhs.uk
Training Outcome:
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways
There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance
We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements
Employer Description:
The Royal Marsden NHS Trust is the largest comprehensive cancer centre in Europe with a national and international reputation for high quality patient care, research & development and education. It is situated on 3 sites; two in Central London and one at Sutton in Surrey.
Working Hours :
Cross site (3 days Chelsea, 2 days Sutton) You must be able to meet the needs of the service (e.g. shift work) Shifts to be confirmed.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience