Administration Assistant Apprentice - Oncology & Haematology

To use the Trust’s Patient Administration Systems (PAS) Careflow, Clinical Portal, CRIS and Aria and to be responsible for inputting accurate patient data.
• To receive patients and visitors to the Centre, informing the relevant individual of their arrival in a professional manner.
• To take accurate messages (telephone, e-mail, written and retrieved from Voice Mail) for the centre and action appropriately.
• Dealing with enquiries both on the telephone and face-to-face from patients, colleagues, health professionals, GP surgeries and other externalstakeholders, providing information to patients and signposting to other services/departments.
• To answer queries within one's own range of knowledge, using own initiative,signposting, and seeking assistance where required.
• To sort and distribute mail.
• Develop and maintain a knowledge and expertise of all Health Records both paper and electronic in order provide a comprehensive service to all patients.
• To assemble, maintain and collate patients’ records in the department for both outpatient and day case appointments.
• To scan patient documentation and notes onto Clinical Systems as required.
• Photocopy and print patient documentation, collate patient leaflets as required.
• To ensure that patient records are filed correctly and that filing systems are maintained in accordance with trust policy.
• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to, and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines.
• To provide clerical support as agreed with the Assistant Operations Manager or Administration Supervisor.
• To view, book, cancel and reschedule appointments as appropriate, ensuring accurate entry to schedule, managing scheduling and paperwork.
• To assist with patient transport bookings
• To discharge patients from patient administration systems and send discharge letter.
• To participate as a member of the Oncology and Haematology Centre, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.
• To review issues and service developments affecting the Oncology and Haematology Centre administration within Radiotherapy and Chemotherapy as delegated by the Administration Supervisor.
• To meet performance standards specific to the area they are working in.
• To actively participate in team meetings and huddles as appropriate.
• To liaise with centre staff to ensure that levels of stock and supplies for stationery and equipment are maintained as indicated by the needs of the service.
• To report any problems with office equipment to the IT group, and other department equipment to the appropriate agency.
• To report estates and maintenance requests on the appropriate system as required.
• The post holder may be required to complete other duties as necessary or work across the site to support the team at PRH on occasions.

Training:
Business Administrator Level 3 Apprenticeship Standard. Work-based mentoring. One day every 2 weeks at Telford College. Assigned assessor to visit you regularly in the workplace.

Training Outcome:

Once you have completed your Level 3, there is an option to develop within the hospital. 

Employer Description:

he Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. 

Working Hours :
Monday to Friday- between the hours of 8am and 6pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Non judgemental