ICT Apprentice

Answer incoming calls, emails, and tickets from end-users needing technical support Identify, log, and resolve basic technical issues relating to software, hardware, and networking Provide support for common applications such as Microsoft Office, email clients, and web browsers Assist in setting up, configuring, and troubleshooting end-user hardware like desktops, laptops, and printers Escalate issues that require higher-level expertise to senior IT staff Create and maintain documentation, including FAQs and internal guides Perform routine system monitoring and backups Participate in training sessions and workshops for ongoing professional development

Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship

Employer Description:

ETL IT provides a Managed IT service for your professional service firm to ensure you remain competitive and deliver industry-leading client service and facilitate productive working relationships, it is critical to invest in effective IT systems. Digital transformation and the rapid increase in remote working is not just revolutionising the business landscape, it is also challenging business models. Clients and staff demand rapid, secure modern technology and online systems to enable the best possible efficiencies and productivity. 

Working Hours :
Monday - Friday, Shifts be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Initiative