Apprentice Service Advisor (Automotive/Ford & Slater DAF) - Kings Lynn

Welcome and assist customers in person and over the phone in a professional manner Book in vehicles for service and repairs, managing workshop schedules effectively Liaise with technicians to ensure timely updates and accurate information for customers Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures Maintain accurate records of customer interactions and service history Provide a high standard of customer care and help drive service department performance

Training:
This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

Training Outcome:
The most immediate post-apprenticeship role is that of a fully qualified Service Advisor In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation This role often serves as the foundation for more advanced career development within the aftersales function

Employer Description:
Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.

Working Hours :
Monday to Friday between 08:30 to 17:30. Including 1 hour early finish TBA during week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience