Strategic Operations and Programmes Lead

Strategic Operations and Programmes Lead

Salary: £45,000 PA

Permanent, Full time

Leeds – office based

About Yorkshire Children’s Charity

Yorkshire Children’s Charity exists to improve the lives of disadvantaged and disabled children across the region. The charity provides essential equipment, runs practical support initiatives and delivers programmes that help children access opportunities they may otherwise miss. It is a fast paced, ambitious organisation with a growing reputation and a strong commitment to making a meaningful difference.

About the role

We are looking for a senior operations professional to work closely with the Chief Executive and ensure the smooth running of the charity. With the Chief Executive focused externally, this role will take the lead on day-to-day operations, resolve issues early and give the team the structure it needs to deliver high quality programmes.

A major part of the role involves programme support, including key campaigns such as the winter programme. You will also manage volunteers, oversee the CRM, coordinate website updates and drive improvements to internal processes and standard operational practices. The role suits someone who enjoys variety, challenges and questions decision making in a productive and proactive capacity,  makes confident decisions and takes ownership of problems before they develop.

The charity welcomes applicants from commercial backgrounds who can bring practical, business focused thinking to a mission led organisation.

Responsibilities include:

Provide an operational presence across the charity and manage issues before they reach the Chief ExecutiveSupport the planning and delivery of programmes and campaignsLead volunteer coordination and improve volunteer processesOversee the CRM system and arrange solutions when issues ariseImplement and strengthen internal processes to support efficient and proactive workingBuild positive working relationships across the team and promote continuous improvementWork alongside the Chief Executive and Trustees to ensure compliance, health and safety and governance is regularly updated and adhered to and implemented in accordance with good practiceAssist with the recruitment of new employees and manage the relevant onboarding processesEnsuring Trustees are regularly updated on any changes in regards to their responsibilities and their duty of care to the charity

Skills and Experience

Essential

Strong experience in operations or programme deliveryProven ability to anticipate issues and solve problems quicklyConfident decision maker with a practical, hands-on approachAble to work at pace and manage multiple prioritiesExperience improving systems and processes, including use of a CRMStrong communication skills and the confidence to challenge constructivelyOrganised, proactive and reliableExperience supporting senior leaders or working in a small, fast-moving organisation

Desirable

Experience gained within a commercial environmentPrevious charity experience within a commercial roleExperience managing volunteers or coordinating campaign activityKnowledge of basic website or digital processes

Why join us?

A supportive, values driven culture that encourages creativity and teamworkOpportunities to shape the way the charity operates at a pivotal time in its growthCompetitive salary and benefits, with flexibility and room to develop

If you are interested in this role, please apply with your CV and a short covering statement explaining your interest and suitability.

 

 

INDHS 

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