Lettings and management Administrator apprentice

General Administration:

Manage incoming emails, phone calls, and messages professionally. Maintain accurate records and documentation within the CRM or property management system (e.g., Monday.com, Fixflo). Prepare and file correspondence. Maintain a well-organised electronic filing system and ensure GDPR compliance. Tenancy progression Assist with coordinating right-to-rent checks for tenants and occupiers. Ensure that all pre-tenancy documents (EPC, gas safety, EICR, and How to Rent guide) are provided and signed before the move-in date. Arrange key handovers, check-ins, and check-outs with tenants or inventory clerks. Liaise with utility providers, ground rent providers, service charge companies and the council to open and close accounts at the start and end of tenancy. The bill management process on behalf of landlords/tenants will be a key responsibility. Produce tenancy welcome packs and ensure move-in checklists are completed.

Property Marketing & Viewings:

Manage viewing schedules and liaise with negotiators to confirm access arrangements.

Landlord & Tenant Liaison:

Address tenant queries and maintenance requests in a timely, efficient, and courteous manner. Manage end-of-tenancy correspondence, deposit returns, and deduction negotiations. Maintenance Coordination Log maintenance issues and assign to approved contractors. Obtain quotations, issue work orders, and track job completion, instructing where necessary. Follow up on outstanding work and ensure invoices are received and processed.

Financial Administration:

Assist in rent collection and monitor arrears.
Compliance & reporting Ensure compliance with the Tenant Fees Act, Right to Rent, and other relevant legislation. Maintain records of gas safety, EICR, EPC, and other mandatory certifications. Prepare reports for management on tenancy status, renewals, and arrears. Support audit and regulatory checks as required.

Team Support:

Support the lettings managers with daily operational needs. Provide cover for colleagues during holidays or absences. Contribute to improving internal systems and workflows. Assist with onboarding new staff members where required.

Training Outcome:

Upon successful completion of the apprenticeship, and based on performance, there is potential for further progression within the company.

Employer Description:
LDM Properties (UK) Limited is a residential lettings and property management company providing a full range of services to landlords and tenants across London. The company specialises in high-end rental properties, offering professional tenant sourcing, tenancy agreements, rent collection, property maintenance coordination, and compliance with all relevant housing regulations.

Working Hours :
Monday - Friday: 9am - 5:30 pm. Half an hour unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience