Business Hub Co-ordinator Apprentice

Service Customer Helpdesk:

Coordinate and schedule planned and reactive repair activities by engaging and working with service/building managers and suppliers To log calls/jobs on the helpdesk database ServiceOs and Concerto) where calls/jobs may be received by telephone, e-mail or other electronic media Monitor and progress open jobs ensuring they’re completed on time and agreed KPI’s are achieved To be the first point of contact with potential and current customers, providing a positive and informative service to maximise securing bookings and repeat business

Board Support:

Work with the Chair of the Board to plan and organise monthly Board meetings, including production of agenda, collation and distribution of all papers, booking rooms, sending out invites and minuting the meetings Maintain the Board Actions Log and track the progress of the actions, ensuring the actions are completed in a timely manner Support the Board members with other committees and adhoc meetings

HR:

Assist with the monthly payroll submission, submitting all relevant documentation to payroll in a timely manner, including checking payroll reports and uploading payslips to the HR portal Drafting offers of employment and conducting pre-employment checks Setting new employees up on the Company HR and Training portals Managing starters and leavers on the Company benefits portal Supporting other HR tasks with administration and organisation

Communications & Marketing:

Actively seek to build Trustpilot ratings by encouraging customers to provide feedback through the platform Assist with social media posts and responding to comments / messages

Training:
Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB 1 day a week  On-site in college 

Training Outcome:
Business Hub Co-ordinator/Admin Support

Employer Description:

Serving homeowners, landlords, local authorities and businesses across Waltham Forest and beyond, we offer a range of reliable, flexible and affordable property maintenance, gardening and specialist environmental services. All our Operatives are experts in their fields and required to have a satisfactory Disclosure of Baring Service (DBS) clearance assuring all our customers are in safe hands.

​Our mission is simple: to make everyday property care easier, safer and more sustainable for everyone.

From quick repairs and seasonal garden work to complex renovations or pest control, we handle every task with professionalism, attention to detail and respect for your space.

​We’re proud to be part of the local community, helping keep homes and shared spaces clean, green, and well maintained.

Working Hours :
Monday - Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative