Business Support Administrator Apprentice

Act as the first point of contact for customer enquiries (phone, email, and in person). Support the processing of orders for construction labelling products, quotations, and delivery documentation. Assist in resolving customer queries regarding product suitability, durability, compliance requirements, availability, and lead times. Learn and apply knowledge of label products, printing specifications, and their applications in construction (e.g., safety signage, equipment labels, hazard warnings). Maintain accurate records in company systems (CRM/ERP). Liaise with production, warehouse, and logistics teams to ensure customer requirements are met. Support the preparation of customer reports and updates. Handle complaints professionally and escalate where necessary. Promote a positive company image by providing excellent service and adhering to company values.

Training:

Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.

Functional Skills in English and Maths (if not already achieved). Mentoring and support from experienced colleagues.

Training Outcome:

On successful completion of the apprenticeship, potential progression routes include:

Customer Service Advisor (Level 3) Sales Support Administrator Account Management

Employer Description:

We are proud to be a leading label manufacturer across the UK, offering label printing services across various industries, addressing common challenges such as products arriving without proper identification, labels becoming unreadable or faded, and damage caused by exposure to heat.

Working Hours :
Standard working hours: Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00pm - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative