Service Desk Analysis Apprentice

Collaborate with the IT Team and Manager to deliver exceptional IT services across the Practice Be the first point of help for staff, resolving IT issues and queries using our support tools and knowledge base Master troubleshooting techniques, learning how to identify and fix root causes of technical problems Take ownership of assigned tasks, completing them efficiently and professionally Provide hands-on support, understanding user needs and delivering practical solutions Install and upgrade software, gaining insight into how programs work while ensuring compliance and efficiency System/device monitoring, learning how to spot and prevent potential issues before they impact users Develop cyber security awareness, understanding how to protect data and systems Keep accurate documentation of your work, share updates with the IT team, and develop communication skills for announcing IT changes effectively Set up, repurpose, and manage hardware assets for staff and offices, while learning the processes for smooth onboarding and offboarding of team members

Training Outcome:
Opportunity of a full time Service Desk Analysis position in our IT team Opportunity for personal and professional growth in a supportive environment  

Employer Description:

Ingleton Wood is a growing and dynamic multi-disciplinary property and construction consultancy, providing a wide range of services across the majority of industry sectors including commercial, health, education, defence, residential and community.

Our services include architecture, building surveying, building services engineering, planning, interior design, sustainability, civil and structural engineering, quantity surveying, project management, CDM and health and safety services.

We have offices in London, Billericay, Cambridge, Colchester, Norwich, Oxford, and Nottingham and plan to open further sites in the future to develop our national service.

Working Hours :
Monday to Friday 9:00am- 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Resilience,Professional attitude