Fraud Agent Apprentice

As an apprentice, you’ll start by learning side-by-side with our expert Fraud Agents, building your confidence with core systems and our processes. You’ll be responsible for supporting the team with early-stage fraud reviews while you develop the judgement needed to spot unusual activity. As you progress through your apprenticeship, we’ll ensure you’re exposed to more complex fraud solutions, trend analysis, and the wider fraud ecosystem across Virgin Media O2. 

Day-to-day, you could be:

Reviewing high-risk transactions and new applications Analysing data to identify emerging fraud patterns and behaviours Investigating suspicious orders and supporting action to prevent fraudulent activity 

Training:

This apprenticeship gives you the opportunity to become skilled in your role, and combines on-the-job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers.

Training Outcome:

The programme is fully funded by us, and we’ll support you from day one, ensuring you complete your apprenticeship with a nationally recognised qualification. All our apprenticeships lead to a permanent role after successful completion. 

Employer Description:

We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic technology today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland.  When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 89% of our Future Careers workforce feel they have good opportunities to learn and grow at Virgin Media O2!  We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:  - We’re brave. We all play a part in making things happen for our customers and each other, learning from our setbacks and pushing ourselves to be the best. - We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers.  - We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.  An apprenticeship with us means gaining valuable experience in your role while working towards a nationally recognised qualification. Around 20% of your working hours will be dedicated to learning with one of our training providers, which we fully fund, so you can earn while you learn at no cost to you! We’re excited about your future too. Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to succeed with us. We’ve got unmissable opportunities across all areas of our business, with all our roles leading into a permanent contract after completion. We’ve worked hard to make every stage of our application process fair and inclusive. You’ll be seen for your skills, strengths and motivation – nothing more, nothing less. Our process consists of an application form, an online exercise, a telephone interview, a coaching call and an assessment centre. Each stage is reviewed by real people so there’s no artificial intelligence making decisions on our candidates. Join us on one of our Apprenticeships and let’s grow together!

Working Hours :
37.5hrs, Monday-Friday, between 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills,Analytical skills