Claims Handler Apprentice (RPC)

The team

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.

The role

This is a terrific opportunity to join a renowned international law firm for a career in the highly acclaimed insurance sector, which has a history reaching back to the 1650s and is one of the oldest professions in the UK.

We have an opportunity for an 18-month Claims Handler apprenticeship in partnership with BPP University, based in our Bristol office. As an Apprentice, you will have the opportunity to expand your insurance.

knowledge while acquiring practical business skills. The programme offers a varied selection of online learning, coaching and professional development that will help you work towards a recognised qualification.

Upon successful completion of the Level 3 Insurance Practitioner apprenticeship, you will receive the Certificate in Insurance (Cert CII) credential from the Chartered Insurance Institute and will be encouraged to apply for a permanent Claims Handler role in the team.

Day to day duties are likely to include:

Building the knowledge and skills required to work as an Insurance Claims Handler through on-the-job learning. Creating a portfolio of work in line with apprenticeship end point assessment requirements. Attending self-development meetings and completing work-based objectives in line with apprenticeship learning outcomes. Completing a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents relating to a claim, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects. Reviewing insurance policy terms, identifying, investigating and escalating concerns to the relevant supervisor in a timely manner. Understanding internal Service Level Agreement (SLA)'s and Key Performance Indicator (KPI)'s of the team and ensuring adherence to these standards. Understanding Insurer requirements and complying with Insurer SLA's and KPI's. Responsible for the proactive management of your own workload. Responsible for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload. Supporting monthly and ad hoc reporting to Insurer clients. Providing excellent customer service at all times. Involvement in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates. Building and maintaining effective working relationships with colleagues, customers and other Insurance professionals to ensure defined service levels are met and exceeded.

Training Outcome:

Upon successful completion of the apprenticeship, there may be the opportunity to join the team on a permanent basis.

Employer Description:

RPC routinely works with the biggest names in retail, insurance, technology, media and across the professional practices and financial services spheres. We support clients directly across the UK, Singapore and Hong Kong and from these strategically situated offices we partner with first class law firms in over 200 jurisdictions across the globe.

No matter what your specialism, as a lawyer or business services professional you'll be part of a workplace community where people feel they belong, are involved, and know they're appreciated. Flexibility and trust are at the heart of our culture.

Working Hours :
Monday - Friday 9:30am - 5:30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Efficient,To work under tight timescales,Hard working,Enthusiastic and motivated,Commitment to learning,Commitment to development,Written communication skills,Microsoft Office skills