First Line Support Technician Apprentice

Responding to customer tickets and troubleshooting remotely via our helpdesk system. Completing technical tasks such as plugging in, testing and swapping cables, loading software onto media players and preparing equipment for field engineers. Providing technical support and guidance to clients, ensuring issues are resolved efficiently and professionally. Preparing and configuring equipment for engineers before deployment. Maintaining accurate records of support requests and resolutions within our management system. Handling basic networking tasks and assisting with the maintenance of digital signage networks. Collaborating with colleagues to ensure a smooth and efficient helpdesk operation.

Training Outcome:

Upon successful completion of the Apprenticeship, the opportunity to become a full-time member of staff.

90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. 

Employer Description:
Ivista provide there clients with a unique blend of commercial, creative, and technical expertise, delivering bespoke best-in-class digital signage solutions. We create compelling digital visual experiences that add value to our clients' businesses, managing all of the complexities involved and monitoring their digital signage 24/7!

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,Customer care skills,Team working