Business Administration Apprenticeship

Key Responsibilities:

1. Administrative Support:
• Handle incoming inquiries via phone, email, and in-person meetings, providing professional and courteous assistance to clients and colleagues
• Prepare data for tenancy agreements and references, which will also include liaising with tenants and guarantors
• Coordinate appointments, property viewings, and inspections, ensuring schedules are efficiently managed

2. Property Management:
• Assist in the management of rental properties, including arranging works
• Conduct property inspections and maintenance checks, addressing any issues promptly and coordinating repairs when necessary
• Maintain a thorough understanding of relevant laws and regulations pertaining to property management in England

Training:

Training:

Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

Record and document production Decision making Interpersonal skills Communication Quality IT skills Planning and organisation Project management Relevant regulation Policies External environmental factors Training 2 days a month via Zoom In-house training and mentoring support

Estate Agents online course (CePap) will be 15 modules to complete, as below;

Handling tenants' enquiries Handling buyers’ enquiries Handling landlord enquiries Negotiator sales Sales skills Customer service Compliance Letting legislation Estate agency legislation Property law Negotiating a lease Negotiating in estate agency Anti–money laundering

Training Outcome:

Possibility of a full-time position upon completion of the apprenticeship. 

Employer Description:
We are a reputable estate agency based in Jesmond, Newcastle upon Tyne, dedicated to providing exceptional property services to clients in the local area. We specialise in sales, lettings, and property management, striving to offer a seamless and personalised experience to both property owners and tenants. We are a growing business and will have opportunities for career development and advancement within the company. We provide comprehensive training in a collaborative and supportive team environment.

Working Hours :
Monday - Friday - 9:30 AM - 5:30 PM (there may be the occasional Saturday required).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative